The Lumine News

Author: The Lumine News

  • How Can You Fine-tune Your Operational Strategies As A Service-related Business? BY JUSTINA OVAT

    How Can You Fine-tune Your Operational Strategies As A Service-related Business? BY JUSTINA OVAT

     

    How can you identify the most influential factors affecting service efficiency and tailor your operations accordingly, leading to enhanced customer experiences and improved business outcomes?

    What methodologies can you apply to identify critical factors influencing your success?

    How can you make informed decisions?

    How can you develop strategies that improve performance and enhance your customer’s journey?

    Ultimately, how can you optimize service?

    One way is through Sensitivity Analysis.

    Sensitivity analysis isn’t just for numbers; it’s a valuable tool for businesses navigating the critical role of service delivery.

    Service optimization relies on sensitivity analysis to fine-tune operational strategies effectively. By adjusting one aspect of service delivery while maintaining others constant, you can assess impact on overall performance and customer satisfaction.

    For instance, a restaurant might experiment with different seating arrangements, staffing levels, or menu options to see how each change influences wait times, service quality, and customer feedback.

    A hospital might conduct sensitivity analysis to evaluate the impact of changes in staffing levels on patient wait times, treatment outcomes, and overall satisfaction. By adjusting the number of nurses or physicians on duty while keeping other factors constant, such as patient volume or resources, they can determine the staffing levels that maximize efficiency without compromising quality of care.

    This analysis can help hospitals identify staffing strategies that ensure patients receive timely and effective treatment while also managing operational costs efficiently.

    Sensitivity analysis in the service industry can be applied by systematically varying one factor at a time while keeping others constant to understand its impact on key performance indicators such as customer satisfaction, revenue, and operational efficiency.

    Try this and don’t forget to share your experience with us.

  • C’River Receives Table Tennis Equipment Donated by NTTF Zonal Representative

    C’River Receives Table Tennis Equipment Donated by NTTF Zonal Representative

    Cross River has received table tennis equipment worth millions of naira donated to the state Table Tennis Association by the south south zonal representative on the board of the Nigeria Table Tennis Federation, Mr Ama-ebi Ebikpolade.

    The Commissioner for Sports Development, Hon. Agnes Atsu who received the items at the U.J. Esuene Stadium in Calabar on Monday 25 March 2024, expressed gratitude to the NTTF board member for the kind gesture.

    According to Hon. Atsu, “This move shows that you are a good man. You are somebody that likes to give back to the society what the society has given to you. It shows that you recognize some sacrifices we might have made from Cross River State to put you where you are. I want to thank you that you didn’t abandon us, and I know you will not abandon us going forward. That is also to say that at all times, Cross River will also stand by you.”

    Continuing, the Commissioner said, “I speak, representing my governor, Senator Prince Bassey Edet Otu, who is sports loving. Everything about sports is number one for him. This you have done, will be adequately reported to him. I want to thank you so very much for developing our children, like the one you just showed me. I was also told you have more of them.

    “Each time I have opportunity to speak, I tell people that sports is not a government alone, stand-alone issue. If sports has made you, put back into sports industry what you got; and that’s exactly what you are doing. Help us more and more, and if we have opportunity to help back we will do. We are looking for sponsors. We are looking for investors to help us, even with facilities upgrade and all of that.”

    Speaking in the same vein, the Special Adviser to the Governor on Sports Development, Mr Ekanem Ekpenyong, commended Mr Ebikpolade for reciprocating the support Cross River gave to him during the NTTF election.

    “I want to thank you very much the South South rep that you have not disappointed me because if this didn’t happen I would have felt very bad. You contested the election against my brother, but the spot was already zoned to Bayelsa, so we had no option,” he said.

    The SA also appealed to the NTTF board member to come and sponsor a table tennis tournament in Cross River, stating that it would be an avenue for talent showcasing and discovery.

    “I know you have actually done a lot for most of our athletes; sponsoring them in education. Cross River State is like a home to you,” he added.

    Earlier, the NTTF south south zonal representative informed that the visit to Cross River was part of his unity tour across the six states in the zone. He said that the state has a history deeply rooted in table tennis and had won laurels in the sport.

    “The reason of my coming here is to show love, unity and support. In table tennis, Cross River is a pivotal state. It’s a state with talents and they have proven that over the years. The state has produced champions, Olympians. When you mentioned Cross River in the presence of table tennis lovers, what comes to our minds are the champions that emerged from the state,” he said.

    On his part, Chairman of Cross River State Table Tennis Association, Ntufam Edim Inok, said the equipment donation was a dream come true, describing it as “a very big one”.

    “These items are worth millions. I am happy. I’m encouraged. It will motivate our players. Other people will see what he has done and will want to follow suit. I want to thank the young man that has done this. It is a very good thing he has done for the state,” he said.

    Items donated by the NTTF board member include two ITTF approved stiga table tennis tables that cost about N8million; the sum of N500,000 to assist in the training of table tennis youngsters, and the repair of damaged floor of the table tennis hall at the U.J. Esuene stadium.

  • Jarigbe Agom Commences Five Days Mega Medical Outreach For Constituents

    Jarigbe Agom Commences Five Days Mega Medical Outreach For Constituents

    By Elijah Ugani 

    The Senator representing Cross River North Senatorial District, Senator Jarigbe Agom Jarigbe, has commenced a five-day medical outreach for constituents in Northern Senatorial District.

    Declaring the outreach opened, at the Maternity Hospital, Monaya, Ogoja Local Government Area of Cross River State, Sen Jarigbe Agom reiterated his commitment to providing the needed representation his constituents yearn for and posited that there is no other way to prove to his constituents of his readiness to serve them other than providing the basic things like education, health care system and supporting them to boost agriculture.

    Represented at the ceremony by his Constituency Officer, Mr Egar Mgbantul, the lawmaker held that “this outreach is basically to render health services to the rural populace who may have limitations to take proper care of their health”

    Egar noted that “my boss who facilitated the programme, Senator Jarigbe Agom, is passionate about the well-being of his people, especially their healthcare because he believes that only a healthy populace could keep the society going and guarantee a sustainable socioeconomic life”.

    The team lead of the medical outreach, Comr Josephine Bassey said the patients are being screened for Blood Sugar test, Hepatitis, Blood Pressure, RVD, Malaria, Kidney Function test, Liver Function test, Lipid Profile among other health conditions, pointing out that treatment is free while cases requiring surgery are being handled simultaneously.

    She further revealed that the first day (today) was set aside for only patients from Bekwarra Local Government Area while other LGAs have been properly scheduled to cover for the remaining days of the programme.

    Speaking to TheLumineNews, at the Catholic Maternity Hospital Monaya, some of the beneficiaries commended the magnanimity of the lawmaker as he continued to deliver on his promises to his constituents, putting the people at the forefront of every of his programmes and policies.

    They asked God to strengthen him and provide him with the necessary contacts, finances and support to enable him support his constituents and used the opportunity to call on all leaders, elected or appointed from Northern Senatorial District to emulate Sen Jarigbe Agom in service to humanity.

    The schedule of the outreach indicates that Ogoja and Yala local government areas have been scheduled to hold simultaneously between Tuesday and Wednesday, March 26th and 27th respectively while Obudu and Obanliku Local Government Areas are scheduled for Thursday and Friday March 28th and 29th.

     

  • Jarigbe Agom Receives Constituent Who Trekked From Obudu To Meet Him In Abuja

    Jarigbe Agom Receives Constituent Who Trekked From Obudu To Meet Him In Abuja

     

    The Senator representing Cross River North Senatorial District, Senator Jarigbe Agom Jarigbe, has met with Aruku Richard Monkom aka Eze Nmo , a constituent who walked from Obudu to Abuja in 4 days, to appreciate the Senator’s remarkable performance and service to his people.

    Mr. Aruku (Eze Nmo) had embarked on a record 474.9km trekking from Obudu to Abuja to honor the Senator for his legislative giant strides and effective representation.

    He took off from Obudu on the 20th of March, 2024, trekked a distance of 474.9km, 294 miles, 255 nautical miles to Abuja, on a special visit to meet with his idol and role model.

    On meeting with the lawmaker, Richard presented a well decorated portrait of the Senator. He said, “I made a promise because of the love I have for Senator Jarigbe that I will trek from Obudu to Abuja which I have done. I thank God that my promise was fulfilled.

    “I m not bothered about what people think. It is a promise between me and my God. I left Obudu because I made a promise to honour my Senator by trekking to visit him right from Obudu. I met people on the way some of which are very much aware of my journey” he added.


    Responding, Senator Jarigbe thanked him for his support and for embarking on the journey saying “I want to congratulate you for making it and I also thank God that your health did not fail you.

    “You have demonstrated total love and passion towards me and I do not take it for granted. This will only spur me to continue the good works I have been doing for my people”.

    The lawmaker was joined by his dear wife, Mrs Offiong Jarigbe, Prince Kjay Agba, Mr. Igbaji Sunday Ibol, Mr. Joe Ulom amongst others who gathered to receive Mr. Richard Aruku

    Team Jari Media

     

  • Inter State Land Dispute: C’River & Ebonyi Resolve To End Age-Long Land Dispute

    Inter State Land Dispute: C’River & Ebonyi Resolve To End Age-Long Land Dispute

     

    In a bid to end protracted boundary disputes between Cross River and Ebonyi State, both states have resolved to embrace and work towards achieving peace along the border corridors of Ndiagu Amagu, Ikwo Local Government Area of Ebonyi and Adadama, Abi Local Government Area of Cross River State.

    The resolution was contained in a 5-point communique issued after a meeting of officials of Cross River/Ebonyi State on interstate boundary held at Ebonyi State Deputy Governor’s office, Abakaliki on Tuesday, 19th March, 2024.

    In a communique adopted by officials from both parties and signed by the Deputy Governors of Cross River State and Ebonyi State, the meeting resolved to embark on sensitization of the affected communities to desist from all forms of encroachment while waiting for the delineation of the boundaries by the National Boundary Commission (NBC). It also adds that the two states put in place modalities for joint security teams to patrol the affected areas.

    The members agreed that the deputy governors of both states who are also Chairmen of State Boundary Committee are to reach out to the National Boundary Commission to expedite action on boundary delineation to restore peace and ensure that no further lives are lost and properties destroyed in these communities while the revitalization of Adadama-Amagu Development Association (ADAMADA), a group that had contributed immensely to peace in the region, is to be prioritized.

    The meeting, presided over by the Deputy Governor of Ebonyi State, Her Excellency, Princess Patricia Obila, and attended by His Excellency, Rt Hon. Dr. Peter Odey, Deputy Governor of Cross River State and Chairman, State Boundary Committee, ably represented by the Commissioner for Justice and Attorney-General of the state, Ededem Ani, Esq, was attended by a high profile delegation from Cross River State including the State Security Adviser, Major-General Okoi Ubi Obono (Rtd); Head of Personal Staff to the Deputy Governor, Dr Chris Ojikpong; the Director-General of Border Communities Development Commission (BORDERCOM), Rt. Hon. Ngim Okpo; Special Adviser to the Governor on Community Relations, Hon. Chief Ada Charles Egwu, Head of Local Government Administration, Abi LGA , Mrs. Eke Ani; and, traditional rulers from the affected LGA of the State as well as other relevant government officials.

    The Ebonyi State delegation to the meeting had the Commissioner for Border Peace and Conflict Resolution, Deputy Chief of Staff to the Governor and Chairman of Ikwo Local Government Area as well as traditional rulers and several top government officials in attendance

    Deputy Governor’s Press Unit,
    Calabar
    19/3/2024

  • MDF Takes Campaign Against Drugs Abuse And Cultism To Schools In Obudu And Ogoja

    MDF Takes Campaign Against Drugs Abuse And Cultism To Schools In Obudu And Ogoja

     

    The Mediatrix Development Foundation on Friday, March 22nd, 2024 carried out an outreach program at Government Technical School, Abakpa in Ogoja, and Government Secondary School, Obudu, as a component of the foundation’s School Based Intervention initiative.

    The campaign aims to raise awareness among students about the danger of cultism and substance abuse.

    The event was led by 2 resource persons – CSP Innocent Ayabotu who dealt with the subject of cultism and Ms Juliet Otu, a public health practitioner who made a presentation on Drug and Substance Abuse.

    The outreach proved highly informative, leaving the attending students thrilled with the insights and knowledge gained from the presentations.

    In his opening remarks, the Executive Director of MDF, Mr. Olamide Onifade indicated that the program was part of a bouquet in MDF’s School Based Interventions. Other programs in the SBI include awareness on Gender Based Violence (GBV), Human Papillomavirus Vaccine (HPV), Menstrual Hygiene & Distribution of Sanitary Pads, etc.

    Continuing, he urged students to show appreciation for the humanitarian efforts provided by MDF and its founder, Dr. Linda Ayade, by avoiding any behaviors or activities that could hinder their future aspirations of becoming outstanding citizens.

    He stated that the campaign will be expanded to other schools to aid in the reduction of cultism and substance abuse in schools and society at large.

    During their respective remarks, the school principals lauded the foundation for bringing the campaign to their schools and appealed for its expansion to other institutions. They emphasized the importance of raising students’ awareness on issues concerning their well-being and social standing.

    The participating students expressed their gratitude towards the founder, Dr. (Mrs.) Ayade, and the foundation for the commendable initiative and the valuable knowledge gained during the well-attended event. They pledged to carry the message back home and demonstrate exemplary behavior.

    MDF was founded by Dr. (Mrs) Linda Ayade in 2015 upon assuming the role of First Lady of Cross River State, MDF has embarked on several donor-funded projects in health, sustainable livelihoods, rights advocacy, and education. Over the years, it has enjoyed collaborations with various entities, including UNHCR, UNFPA, UNDP, UN-Women, Cross River State Ministry of Health, Cross River State Primary Health Care Development Agency, Faith Care International, Lafarge Africa, and Medical Women Association.

    The highlight of the event included the distribution of sanitary pads and a photo session with the participants.

  • You Think PhD Has Lost “Its Dignity” Because So Many People Are Now Getting It? Are You Kidding Me? BY FIRST BABA ISA

    You Think PhD Has Lost “Its Dignity” Because So Many People Are Now Getting It? Are You Kidding Me? BY FIRST BABA ISA

    I really think this is a joke sha.

    You think PhD has lost “its dignity” because so many people are now getting it? Are you kidding me?

    In a country of over 200 million people, how many persons have PhD? Wait first, don’t answer that one. Answer this one: trace your family tree – father and mother side- from 26th May, 1672 to date, how many persons have PhD? How many people are in your village, ward, Local Government and State… then how many have PhD?

    The truth is only a very small number of persons have been able to study up to PhD level. Very small number. Stop lying that PhD holders are everywhere just because you want to make the feat look ordinary.

    Everyone mustn’t get a PhD. No. It is not even an indispensable ingredient to succeed in life, but it is demonic to trivialise it because you don’t have it, can’t get it or not even interested in getting it. Stop that category of witchcraft, it is not good for your legacy.

    Getting a PhD is a massive achievement and those who have gotten it should be celebrated to the high heavens and inspire others to do same. There is a place to challenge them to improve society with their academic credentials but to talk down on the achievement, is a no-no.

    Please, I’m not talking about those who got “awarded” “PhD’s” in their dingy offices or rat infested houses or some rickety pictures-only conferences by phoney characters from criminal contraptions called institutions.

    Out of the blues you will just see them with a dirty looking gown smiling like retards and the next minute they are addressing themselves as “Dr” and everyone will just join the imbecilic charade instead of reporting “Dr” to the police. These ones should be rightfully denigrated.

    Finally, I want to congratulate all PhD holders, especially those who will be having their convocation tomorrow at the University of Calabar; and most especially Dr Mrs Onne Ikwen (see picture) my friend, a fine police officer, fantastic mum, kingdom lover and dear wife to my friend Eno Beké Ikwen. I’m super proud of you, Ma.

    This is what marriage or partnership should be: find her, marry her and improve her (vice versa). Don’t follow a partner who cannot improve your life.

    – F. Baba Isa (FBI).

    Disclaimer: The opinion expressed in this article is strictly that of the author, First Baba Isa and does not represent TheLumineNews or its agent.

  • Rumpus Over Payroll Padding In Cross River State BY DOMINIC KIDZU

    Rumpus Over Payroll Padding In Cross River State BY DOMINIC KIDZU

     

    A rash of accusations, counter accusations, and bush-shaking grandstanding about who did and did not pad the Cross River payroll have headlined premium news coming out of the state for two weeks without end. Take a front seat, folks, and watch the rollercoaster from the edge of your seats. Hollywood is knocking at the door.

    Hydra headed John Odey fired the first shot, which was suitably responded to by his ubiquitous targets, Uko Inaku, Ogbang Akwaji and Joseph Adie, all very senior state officials and close associates of former governor Ben Ayade, having been Chairman Civil Service Commission, Head of the Civil Service and Accountant General respectively.

    John Odey himself was no less awesome during the dark ages, bestriding the three-fold world like a giant collosus, having corralled the three critical offices of SA-Salaries, Auditor-General, and wait for it, Chairman IRS to himself alone, all at the same time! But sudden greatness comes along with a goatskin bag of hubris. As Brutus soliloquised about his friend Caesar, “the abuse of greatness is when it disjoins remorse from power.” He has sang the swan song (?) and everyone else in the room is taking the bath of the hornbill.

    Iwara Iwara of Hit FM broke the water pot, Beatrice Akpala tried to pick up the broken shards, leaving everyone else in perplexity about who the real heroes and villains are in this tragic tale. And as the intriguing narratives unfolds, what is no longer in doubt is the unconventional template and blatant impunity with which our poor state was run in the last eight years. And the sickening haemorage the public patrimony endured.

    The governor has been looking for a plug on the leakage like a needle in a haystack, trying to put a disheveled state together like a feather pillow bust asunder in a gale. I hope to God that John Odey is right and forthright with his bold accusations so that he does not become like the saying among my Irruan people “Olom ntseh ji Okpor, Okpor oji Olom” which translates to something like “The devil went to kill Okpor, but now Okpor has killed the devil.”

    The simple enigma is that the more people retire from service, the more the wage bill grows, like a thing of magic. Are mssrs John Odey, Uko Inaku, Ogbang Akwaji and Joseph Adie responsible for the mutant growth of the payroll, or is there a more sinister, well oiled criminal conspiracy under the rocks in the seabed? Are the four ‘accused’ and ‘accusers’ mere puns on a grander chessboard of power, money, more money and greed? As Mahatma Gandhi said “The Earth has enough for everyone’s needs but not for everyone’s greed”.

    Where are the fifty-two or fifty-four thousand civil and public servants in Cross River State? Where do they stay, where do they work? This racket appears rather massive to me. Have we even scratched the surface yet, I cannot say. What is certain is that the boat has already been rocked. Heads are inevitably going to roll as well. Even entrenched denizens and crocodiles may have to swim in shallow waters because one cannot make omelettes without breaking eggs.

    The other day I heard that the Cross River House of Assembly is recovering heavy duty construction equipment belonging to the state from private persons. Then yesterday, the House upended the lease of our 100-room facility in Abuja for N6m per annum. Who knows what bizzare repossession is next. To create a new narrative, Governor Bassey Otu, it seems, has his work cut out for him. It’s already one day, one story now, and the beat goes on and on and on.. … …

    (Dominic Kidzu writes from Calabar)

    Disclaimer: The opinion expressed in this article is strictly that of the author, Dominic Kidzu and does not represent TheLumineNews or its agent.

  • Mike Etaba Condemns Recent Outbreak Of Communal Violence In Ogamana And Ofonokom

    Mike Etaba Condemns Recent Outbreak Of Communal Violence In Ogamana And Ofonokom

     

    The member representing Eating/Obubra federal constituency, Rt. Hon. Mike Etaba, Member Representing condemned the  recent outbreak of communal violence in Ogamana and Ofonokom

    In a release sighted by TheLumineNews and signed by Hon Etaba, the leaders of both communities have been called to exercise restraint.

    The release reads in full “I am deeply saddened and appalled by the recent outbreak of communal violence between Ogamana and Ofonokom communities in Obubra. It is disheartening to witness our brothers and sisters, who have lived together for generations, resorting to violence and choosing the path of destruction instead of dialogue.

    “As a representative of the people, it is my utmost duty to ensure the safety and welfare of my constituents. I strongly condemn this unwarranted and senseless violence which has caused a heavy gun battle in the Ijebeh axis, leading to the death of one of my constituents. This situation demands immediate attention and intervention from all authorities. It is crucial that peace and stability are restored in these communities without any further delay.

    “On my part, I have put a call across to the relevant security agencies to swiftly intervene and bring an end to this destructive conflict. They should deploy adequate personnel to the affected areas to halt the ongoing gun battle and prevent further loss of lives and destruction of properties. The safety and security of our people must be the top priority.

    “Furthermore, I urge the leaders and stakeholders of both communities to exercise restraint and embrace peaceful dialogue in resolving whatever differences they may have. Violence only begets more violence, and it is through peaceful engagements that we can find lasting solutions to our conflicts.

    “To our brothers and sisters in Ogamana and Ofonokom, I stand in solidarity with you during this trying time. I implore you to lay down your arms and seek peaceful resolutions to any grievances you may have. United, we can overcome this crisis and rebuild the trust and harmony that once characterized our communities.

    “Lastly, I call on all the chiefs, women, youths and other stakeholders of Obubra to join hands with us to take urgent action in resolving this conflict and bring the perpetrators of violence to justice. Our Local Government deserve peace, security, and development, and it is our collective responsibility to ensure their well-being.

    “May peace prevail in Ogamana and Ofonokom, and may the affected find solace and relief soon.

    “Rt. Hon. Mike Etaba
    Member representing Obubra/Etung Federal Constituency”

  • Cross River Abuja Liaison Office: House Assembly Calls For Revocation, Demands Immediate Halt To Renovation

    Cross River Abuja Liaison Office: House Assembly Calls For Revocation, Demands Immediate Halt To Renovation

     

    The Cross River State House of Assembly in a unanimous motion moved by Hon Kingsley Ntui, the member representing Etung State Constituency on Tuesday 19 March, 2024, called on the Cross River State Government to revoke the state’s Abuja Liaison Office, which was purportedly concessioned to a private individual.

    The Assembly’s Minority Whip, Hon. Omang Omang, expressed on the floor of the Assembly his dismay at the extensive renovations being carried out without the State Government’s knowledge. He also pointed out that the Assembly has not yet received any documentation proving the Abuja Liaison Office’s concession through due process to a private person or group of people.

    Omang citing Section 128 of the Nigerian Constitution which empowers the House of Assembly to carry out an investigation, demanded an inquiry into the purported sale of state-owned property and the subsequent prosecution of those involved to dissuade future attempts by others to unlawfully privatize government assets.

    Hon Neji Abang, the member representing Ikom 1 constituency, Hon Okon Owuna, a member representing Akamkpa II, Hon Ovat Agbor, a member representing Obubra I, and other members of the Assembly called for the immediate suspension of the ongoing renovations on the building and its recovery to the Cross River State Government. In addition, they demanded that the Assembly call on all parties engaged in the concession to provide a thorough explanation of the procedures followed before the properties were granted to private individuals.

    The Speaker of the Cross River State House of Assembly Rt Hon. Elvert Ayambem reaffirmed that the Assembly members’ call for the property’s return in Abuja was a priority for the people of Cross River State and was not motivated by vendetta or witch-hunting anyone. He maintained that Governor Otu-led administration is the people’s first administration and the House will do its best to support the actualization.